The problem is with orders 'delivered to agent for final delivery.'įYI tracking number (above) you sent yesterday might not be a relevant example of 'delivered to agent for final delivery' and hopefully the shipping team does not dismiss this problem if they're viewing that transaction. I'm not having any problems with 'delivered, left with individual' showing a delivered status on eBay as you're describing. Is it an ESUS number on your order? If so then you might not see a delivered status until the ESUS number confirms international delivery. You would not see the international tracking if your buyer used a third party forwarder. Your case sounds different like perhaps you used eBay International Shipping service or possibly eBay International Standard Delivery? You said you have visibility to a forwarded tracking number which would only happen if you used one of these eBay services. My buyer has not said anything about not getting the package, but if I enter the tracking number directly into USPS and that tracking says 'left with an individual at the address'. It still shows as 'shipped' - even with a forwarding tracking number (a weird one that I cannot find a way to track at all) attached. People running into this should contact CS and report the not the original poster of this, but here is an example of one of mine that was shipped to a forwarding facility (I can message you the order number with the address details if you'd like - it was quite obviously a forwarding center from the address). You should be covered here, but because of this eBay tech issue, you may have to sacrifice time and effort to make sure things are ruled in your favor in accordance with eBay policy.

If buyer used a FF, let them know any claims of non-receipt should be addressed with their forwarder. You should also send a message to the buyer and explain that the item was delivered on X date to them (or to their freight forwarder if applicable), and they will need to speak with their building's mail agent (or contact their freight forwarder for international tracking information if buyer used a FF). They're US-based reps and you should have an easier time explaining the situation to them than an overseas rep that may be new and unfamiliar with USPS tracking. Then go to eBay customer service channels on social media. Then add a message to the claim that says package was delivered to the buyer (or the buyer's freight forwarder) on X date per USPS tracking. Hey can you provide a tracking number for add to his report with the shipping team?įor your INR claim, first add tracking. Has been reported before and so far nothing done with this. If they are needing those examples I will be sure to reach back out and many places such as apartment buildings with concierge/doorman, townhouse complexes with a management office, freight forwarders, buildings with mailrooms, etc USPS will deliver to the building's mail 'agent' and this has always registered a 'delivered' status on the eBay orders page.Īlso used by a freight forward to scam sellers out of item and money as well. I will reach out to our Shipping Team and let them know. Hery Thank you for letting me know about this. Hey can you get the shipping and/or seller hub teams working on this? If you need order numbers or screenshots to reference I can send an e-mail. I've reported the issue multiple times, but I'm wondering if others here are seeing the same problem?

Now those orders are stuck as 'shipped' as the system is not recognizing that packages were delivered. When you click the tracking pop-up it's stuck at 'it's on its way to the buyer' and 'was scheduled' for delivery on X date. That is it used to until about 2-1/2 months ago. Many places such as apartment buildings with concierge/doorman, townhouse complexes with a management office, freight forwarders, buildings with mailrooms, etc USPS will deliver to the building's mail 'agent' and this has always registered a 'delivered' status on the eBay orders page.

Usps package tracking popup scam